If you’re running your own business, then it’s likely that you don’t have the time to deal with all of the calls that come into your company’s phone number. After all, you probably have a lot more important things to do than answer telephones and field customer service inquiries.
There are certainly many benefits to using a telephone answering service to help your company handle customer service requests, so today we’re going to go over some of the top reasons why companies of all sizes should choose this option for handling customer service.
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What is a Telephone Answering Service?
A telephone answering service is an office service that allows you to handle your incoming calls professionally at all times. The best services provide several features, including message taking, call routing, call forwarding, and auto-messaging.
This valuable service can help you better run your business by freeing up your time to work on other aspects of your company. You’ll never have to worry about giving clients inaccurate information or missing an important call again thanks to these services.
The Top 5 Benefits of using Telephone Answering Service
Telephone answering services can add an extra layer of professionalism to your business, ensuring that each of your customers, clients, and prospects receives the best service possible.
By outsourcing your telephone answering and call-handling needs to professionals like IBC, you can free up more time to focus on growth strategies that increase your revenue and profitability, allowing you to achieve success in your business at an accelerated rate.
Here are the top 5 benefits of using a telephone answering service to handle your incoming calls.
1) Cost-effectiveness
An answering service allows you to spend more time working on your business and answering calls less. This saves you money and lets you grow faster by allowing you to focus on what matters most—your customers.
There are plenty of other ways an answering service can save you money too, including the cost of hiring someone full-time to answer phones. If you hire a full-time employee to answer phones, they’ll likely need benefits such as health insurance or paid vacation days.
Plus, if they’re not 100% dedicated to your company (and that’s hard to guarantee), they could be spending part of their day doing work for another employer—meaning you’re paying them for two jobs.
2) Higher Quality Phone Calls
When it comes to call-answering services, some businesses can’t handle their workload. And as they grow, they need to add more telephone lines and staff.
A telephone answering service can handle a company’s receptionist needs so that you don’t have to pay for extra people on your payroll.
In addition, an answering service will be able to answer calls in multiple languages. If you run a business with an international clientele, then phone answering services are an excellent choice for your business.
3) Professionalism
The very first thing that people notice about a company is its voice mail greeting. If your message sounds professional, you instantly command credibility. While in most cases it’s probably not an issue, you never know if someone may be screening calls to decide whether to call back.
A professional telephone answering service will leave no doubt as to who you are and what your business does. It will also ensure that all messages are handled professionally and accurately.
4) Greater Efficiency
Using a telephone answering service frees you up to take care of other critical business matters, so you can concentrate on building your company.
This allows you to devote more time and energy to strategically growing your business, which in turn leads to increased revenue and profitability. Best yet, you’ll have one less thing to worry about with your business—so it’s easier for you to focus on what matters.
A virtual receptionist service gives you more freedom than ever before. There’s no need to hire an employee just to answer phones; all calls are directed to an experienced receptionist who will handle them quickly and efficiently, allowing you more time to grow your business.
You won’t be stuck at a desk waiting for calls; if anything, your schedule will be even more flexible because you don’t have any call-related obligations or expectations hanging over your head!
5) 24/7 Availability
You never know when your customers will need to reach you. Instead of being on call 24/7 yourself, hire a telephone answering service to handle all of your calls.
This means you can spend more time focusing on growing your business—and less time fielding customer calls and other inquiries.
And because virtual call center companies have access to advanced technology, they’re able to offer exceptional call-answering services around the clock, so there’s always someone available for customers who need assistance.
Conclusion
A telephone answering service can help to answer your business calls while you take care of other important matters. This is a great way to keep in touch with your customers and make sure they know that your business is still open for service.
IBC uses state-of-the-art technology, software, and trained professionals to offer 24/7 live call handling services through an all-inclusive monthly fee.
With IBC, you get professional receptionists who create a positive experience every time your customer interacts with them by doing everything from setting appointments to sending emails and making reservations on behalf of your company.
Contact them today to learn more about how they can provide telephone answering services for your business!
