Why Should Businesses Use a VoIP Phone System

The world of communication systems was much simpler when old landline phones were used in businesses. These traditional phones could only manage voice calls. So, advanced features such as video conferencing were not included in the profile. But as time went on, the demand for technology and business has changed, and new technologies have emerged. The multi-functional VoIP phone system has made enterprises more proactive and productive in their day-to-day operations.

Voice over Internet Protocol (VoIP) is a technology that does not require a telephone line because it works through the Internet. This quality makes this phone the most economical option of all. And with VoIP, you don’t necessarily have to buy expensive hardware. This system works with any internet-enabled device. If you are still not sure about whether to go for this technology, this article is a full blend of information that can help you in decision-making.

What Is a VoIP Phone System?

VoIP is a new technology and it uses the internet connection for making and taking phone calls. As internet usage has grown over the past few years; many organizations have started using VoIP phones for communication. It is a simple yet cost-saving way to manage a large number of phone calls. The system can run on any mutually valid device.

In addition, VoIP does not send voice as analog signals, but it first converts these analog signals to digital data and then sends them over the Internet. Also, on the receiving side, these data packets are converted to the original format (analog signal). In this format, this data is a message that is easy for the recipient to understand. Surprisingly, all these conversions take only a few seconds and you (the user) don’t even get a hint about it.

Advantages of VoIP Phone System Over Other Technologies: 

Here are some of the benefits that are becoming the reasons for every organization to become a VoIP caller:

• Feature of Call Recording

Call recording is very vital if you are using a PBX system for small businesses. It allows you and your colleagues to playback important calls and makes sure you don’t miss any important messages.

With this modern phone system, you can also check the call logs to see when your customers make the most frequent calls. You can also see the duration of each call and much other relevant information. This information helps you make decisions about marketing strategies and other business operations.

• Greater Flexibility

With VoIP (cloud PBX) phone, you don’t need to run additional cables and hardware for your phone. You can use the existing internet connection and any internet-enabled device for communication. Moreover, unlike old landline phones where changing your business location changes your phone numbers, VoIP provides phone numbers that are not dependent on location.

Plus, another important quality of VoIP is, with its call forwarding feature, you can take a call wherever you are. You don’t necessarily have to be present at the table for making the communication. You can make and receive calls inside or outside of the office.

• Secure System

The protection of your communication system has great significance because at times you share organizational secrets and sensitive data with each other through phones. Also, if you compare the traditional landline telephone systems with VoIP, VoIP is much more secure.

VoIP caller is a modern technology that uses standardized encryption protocols, making your calls and data secure. You cannot do this on a regular telephone connection.

To Wrap Up

Let’s start with the installation process: most telephone systems other than cloud PBX are installed over the telephone line. So, the circuit wiring is connected to each desk to power the phone. On the other hand, VoIP phones use the Internet for all kinds of communications. Therefore, no telephone line is needed. Other phone systems send voice or analog signals over these leased lines, allowing only voice calls.

During the process of communication, VoIP technology first converts voice signals into digital data and then transmits these packets through the internet. At the receiving end, this data is converted back to its original form (I.e., voice signals) to make it an understandable message. Plus, the VoIP phone system is very flexible and you can use any internet-enabled device for taking and making calls.