What residents of the Tula region most often complained to Rospotrebnadzor in the 1st quarter of 2021

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60% of written complaints were about retail issues.

In the 1st quarter of 2021, Rospotrebnadzor in the Tula Region considered more than 2 thousand applications from residents of the region on consumer protection issues. Of these, 973 in writing, 1280 in oral.

According to the supervisor, more than 60% of written complaints were about retail issues. Residents of the region stated about the failure to provide reliable information about the seller and the goods, the discrepancy between the prices on the price tag and when paying at the checkout, the sale of low-quality goods, the violation of delivery times for remote sales, etc.

17.5% of written requests were related to issues in the housing and utilities sector. In connection with the situation with the coronavirus, in the reporting quarter, complaints were received about violations of consumer rights in the cultural and entertainment sector due to the cancellation of concerts and performances. Such requests accounted for 2.9% of the total.

In addition, thanks to judicial protection last year, the courts collected 4.2 million rubles in favor of the victims. Of these, 49 thousand rubles fell on compensation for moral damage.

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