What Is The Process To Solve Quickbooks Won’t Open Error?

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QuickBooks is one of the most efficient and popular accounting software. It is well known for providing various features and services to make accounting operations easy for different organizations. It helps you create invoices, track your expenses, calculate taxes, and many such processes that can enhance your business and have an efficient financial log. 

Although this software offers everything you need to set your accounts and finances straight, you may have to face some minor errors while using it. One of the most common errors is QB won’t open errors. The users may have trouble opening the software or corrupt a specific company file. This error can resist you from using your QuickBooks software. To resolve this error, you need to follow specific methods and understand the reason behind this error. We have got you covered on this one. Read till the end of this page to learn all about this error, including its possible reasons, symptoms, and methods to resolve it on your desktop.

Reasons Why QuickBooks Won’t Open

There are specific reasons why your QuickBooks is not working or opening even after several attempts. Following are certain factors that can be a reason behind this error:

  • The company file name is too long or too complicated. It contains symbols and signs that are not accepted by QuickBooks software.
  • The hard disk attached to the desktop is either damaged or corrupted for specific reasons.
  • The QuickBooks installation process was left incomplete, and thus, the software is not responding.
  • The QBWUSER.INI file is either unavailable or damaged. 
  • The operating system your desktop is using is outdated and requires an update.

Signs Of QuickBooks Won’t Open Error.

To determine if your desktop is facing QuickBooks won’t open error, you have to look for some signs or symptoms indicating the same. Following are some general and most common symptoms that indicate QuickBooks won’t open error on desktop:

  • The QuickBooks software is not working or often freezes than usual
  • A specific company file cannot be opened after multiple attempts
  • Windows is running slow and refuses to respond to various commands and actions initiated by you
  • The desktop starts hanging more than usual or hangs as soon as you try to open QuickBooks software
  • The system takes more time in reciprocating the input of the mouse or keyboard

How To Fix Quickbooks Won’t Open Error

This minor error can be resolved quickly by following specific methods. However, this error needs to be fixed to ensure that your accounting operations are done smoothly and timely. One of the most common solutions to this error is by QuickBooks file doctor download and installation on your device. QuickBooks file doctor is one of the most efficient tools to resolve such issues. 

We have listed the most effective and most accessible troubleshooting methods to resolve this error without any additional technical assistance:

Method 1: Restore The Quickbooks Installation Process

If you have not completed the QuickBooks installation process carefully, your desktop may face the issue where QB refuses to open. To resolve this issue, you can repair your QuickBooks installation process by following the given steps:

  • Firstly, without opening any application or program, press ctrl + alt + delete together. 
  • Now, open the task manager option on your desktop. 
  • Here, tap on the process tab to proceed further.
  • Now, right-click on the mouse, and from the drop-down menu, select any QuickBooks processes.
  • Once done, click on the end process.
  • A prompt will ask you if you wish to end all the processes. Click on end all the processes. 
  • Then try starting QuickBooks software by double clicking on the icon.
  • On the current screen, tap on the repair QuickBooks option and done. This will end all the QuickBooks files which are open or trying to open on your desktop and cause this error. 

Method 2: Rename The Existing QBWUSER.INI File

If your file name is the reason why QuickBooks is not accessible or won’t open on your device, you can resolve this error by renaming your QBWUSER.INI file. To rename your QBWUSER.INI user and enable your QuickBooks software to work appropriately, follow the given steps:

  • First of all, you will need to locate the INI file. You can either go directly to the folder where such files are stored or search on your device. In case you cannot find the file, you can try finding it after enabling “show hidden folders and file” on your device.
  • Once you can track down the file, click on the QBWUSER.INI file. Right-click on the file to rename it.
  • Now, type insert.old in the last name of the file.
  • Then, replace the name of ECML.file with an appropriate name.
  • Now close the tabs and try to open QuickBooks software. If the software works fine, the issue is fixed. You will have to try something else to resolve this error. 

Method 3: Shut Down The QBW32.Exe Process

One of the most general reasons your QuickBooks is showing a shutdown error is the QBW32.exe process running in the background. To resolve the QB won’t open error, you need to stop this process and try rebooting your device afterward. Following are the steps to stop the QBW32.exe process:

  • Initially, go to the windows taskbar and right-click on this option. 
  • From the following navigated menu, select the start task manager option. 
  • Now, select the options process tab. Then, select the image option from the following menu. This will help you arrange all the processes alphabetically and hence, making it easy to find a specific process.
  • From all the options, find EXE and select the same.
  • Now, click on the end process, and this will close the exe process. And your issue will be resolved. Afterward, refresh your device and try opening your QuickBooks software.

Method 4: Generate A New Admin User For Windows

You can also create a new windows admin user and use QuickBooks without errors. However, you will have to follow a set of instructions. Instructions to create a new windows admin user are as follows:

  • Firstly, go to the control panel and find the user account option.
  • Once you find the user account option, click on this option. Now, click on manage users. 
  • Click on add option in the following menu. 
  • Now, insert the details of the admin by inserting the name and domain of the admin. Then, click on Ok to continue.
  • In case you are using windows 10, tap on the administrator option.
  • Now, click on finish, and then the user account dialogue box will appear in front of you. Finally, click on ok to complete the process. 


You can quickly resolve QuickBooks won’t open using simple techniques without any technical support. However, you can always contact the QuickBooks customer support available for QuickBooks users 24×7.